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MT4 & MT5 Server Version Upgrade Notice

2024-11-29

Dear Valued Client,

PU Prime will launch MT4 & MT5 Server Version Upgrade to the latest version from 30 November 2024 00:00 hrs. (GMT+2) to 30 November 2024 12:00 hrs. (GMT+2) to provide a better and more reliable trading environment.

Access to MT4/MT5 Live and Demo accounts including through PU Prime Apps and PU Copy Trading will not be available during the server version upgrading period. All orders would not be executed during the server version upgrading period.

Deposit, withdrawal, data searching functions and account opening applications through Client Portal will not be available during the server version upgrading period.

We recommend clients make proper arrangements in advance.

Latest MT4 Server: Version 1420
Latest MT5 Server: Version 4410

Please make sure your MT4 & MT5 trading platform is up to date with the latest version after 30 November 2024 12:00 hrs. (GMT+2). You could check the version as follows:

PC: Open MT4/MT5 trading platform – “Help” – “About”
IOS: Open MT4/MT5 trading platform – “Settings” – “Settings”
Android: Open MT4/MT5 trading platform, then click in the navigation bar upper left – “About”

If it’s not the latest version, we recommend you uninstall the old version and download it again from the following links:

Application Link
MT4 Windows Desktop Terminal
MacOS Desktop Terminal
App Store
Google Play Store
Huawei AppGallery
MT5 Windows Desktop Terminal
MacOS Desktop Terminal(only supports starting from Mojave 10.14)
App Store
Google Play Store
Huawei AppGallery

We would like to advise clients to manage their accounts and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from forced liquidation due to a margin stop out.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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Upcoming Weekly Adjustment on Index Dividend Notice

2024-11-22

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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Server Upgrade Notice

2024-11-22

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 23 November 2024 00:00 hrs. (GMT+2) until 23 November 2024 03:00 hrs. (GMT+2).

Access to MT4/MT5 accounts will still be available during the server upgrading period. However. all orders of the affected products will not be executed during the server upgrading period.

Please log in to Client Portal for details on the affected products.

Gentle Reminder:
Deposit, withdrawal, data searching functions and account opening applications would still be available. We recommend clients make proper arrangements in advance.

We would like to advise clients to manage their accounts and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from forced liquidation due to a margin stop out.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105

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Upcoming Changes to Trading Hours

2024-11-20

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming Thanksgiving holidays.

Please refer to the table below outlining the affected instruments:

*All dates and time are provided in GMT+2 (Server Time in MT4/MT5.)

Note:

  • In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
  • The above data are subject to changes. Please refer to https://www.puprime.com/news/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

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Share CFDs Products Adjustment Notice

2024-11-19

Dear Valued Client,

Please be advised that the leverage on all Share CFDs products will be adjusted starting from 25th November 2024 to further optimise the competitiveness and improve the trading environment.

Please refer to the table below for US Shares CFDs adjustment:

Please refer to the table below for EU/UK Shares CFDs adjustment:

*All dates and times are provided in GMT+2 (Server Time in MT4/MT5.)

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat or email: [email protected] or phone +248 4373 105

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